IBM Notes 9 User Essentials

Course Code: NCUE9
Product: IBM Notes/Domino R9
Duration: 1 day
Topics/Pages: 12 topics / 268 pages
Price (US dollars): $15 per user


During this course you will learn how to use the core applications included in IBM Notes, including Mail, Calendar, Contacts, To Do, and Notebook. This course teaches you how to perform the most common tasks in the Notes Standard configuration.

The application you will use the most is Mail, as it is a key personal and business application. You will learn how to use the Calendar to organize your time and track your tasks in the To Do application.

You will keep track of people in Contacts and keep both important and miscellaneous information at your fingertips in your Notebook. As you use the core Notes applications, you will recognize a common pattern that builds your competence and confidence in using almost any Notes application such as a Discussion, which you will join at the end of the course.

Because Notes incorporates IBM Sametime instant messaging, you will also know when people using Notes are online so you can chat in real time.
Beyond the technical aspects of using Notes, you will learn the “best practices” of how to use Notes to become a more effective communicator and collaborator.

Note: You will not learn about the OpenSocial Component in this course.

Course goals

In this course you will learn how to:

  • navigate in the Notes Standard configuration user interface
  • launch the core Notes applications from the Home Page and from bookmarks
  • set user and Mail preferences to customize your working environment
  • send and receive email messages that include formatted text, tables, images, Web links, and file attachments
  • find and read new email messages
  • take action on email messages, which may mean to mark for follow up later, respond to now, forward, copy into a new meeting or to do, or block the sender from sending future messages
  • configure Out-of-Office notification to respond to email messages for you when you are away
  • change the sort order of messages, use full text search to find message content, group messages by mail thread, and organize messages into folders
  • add people and groups to your Contacts application
  • use the Calendar application to schedule appointments and meetings
  • keep track of your tasks in the To Do application
  • use the Notebook application to save important information
  • know when other people are at their desks and communicate with instant messages
  • participate in a shared Discussion on a Domino server.


This course is designed for new IBM Notes users who can:
  • start and stop software applications in Microsoft Windows
  • use Microsoft Windows Explorer to find and organize files
  • create, format, and print documents using word processing software such as Microsoft Word
  • use Microsoft Internet Explorer to browse Web pages and manage a list of favorite bookmarks.


This course is sold as a 1 day course, though there is an abundance of material that you probably won't have time to cover.

This course in no way teaches you everything about how to use IBM Notes. We recommend our follow-up course IBM Notes User Essentials PLUS Pack, from which you can learn more about particular aspects of Notes on an as needed basis.

Course design

This course combines concept presentations, demonstrations, and exercises to guide your learning. Though designed for instructor-lead classes, with the proper equipment and software individuals can also use this course for self-study.

Please consult the Set Up document for this course to make sure the correct environment is in place before starting the course.


Topic 1: Start IBM Notes 
Pattern of using Notes
Core applications included in Notes
Public and custom applications
Applications are integrated by Notes
Notes Basic and Standard configurations
Exercise: Start IBM Notes
Pattern to use core applications
Open button
Open Mail using the Open button
Right-click menu
Advanced menu commands
Shortcut buttons
Exercise: Open core applications
Exit Notes

Topic 2: Send Email Messages 
Create message
Address fields
Type ahead addressing
Browse and search for addresses
Subject field
Message body
Multi-level undo
Spell checking
Spell check options
Instant Corrections
Append your signature
Send message
Exercise: Create and send message
Where is the message you sent or saved?
File attachments
Exercise: Attach file
Recall message

Topic 3: Read Email Messages 
Preview messages
Read a message
Exercise: Read a message
Find new, unread messages
Read next/previous message
Polling interval and alerts
Right-click menu
Best Practice: Schedule your time to read new messages
See images in message you are reading
Print message you are reading
Take action on attached files

Topic 4: Respond to Email Messages 
Best Practice: Take action on messages
Should I open a message to read it?
Relevance indicators
Mark message for follow up
Exercise: Follow up
Reply to a message
Reply to All
Exercise: Reply to a message
Forward a message
Resend a sent or send a draft message
Copy into New Meeting or To Do
Drag and drop everywhere
Deliver Senders Mail to Junk
Move message to a folder
Delete message
Exercise: Delete and recover a message
Trash folder conveniences
Reply automatically if away from the office
View Collaboration History

Topic 5: Find and Organize Email Messages 
Folder and view sorting
Group Inbox by Date
Rearrange columns
Quick Find in a folder or view
Full Text Search
Search by Sender or Subject
Toolbar Search
Right-click search
Find related messages
Create a new folder
File a message in a folder
Exercise: Organize mail into a folder
Remove a message from a folder
Exercise: Add and remove messages from folder
Discover Folders
Automatic Inbox clearing

Topic 6: Keep Track of Contacts 
Open Contacts
New Contact
Business Cards style view
Finished Contact
Exercise: Create Contact
Best Practice: Create Contact from message you receive
Create Contact from a company Directory lookup
View right-click menu and action buttons
Contacts Preferences
Print labels from Contacts
Create vCard from Contact
Recent Contacts view
Group documents
Create Group from selected Contacts
Exercise: Create group from selected Contacts
Create Group from sent messages
Create Group from company Directory
Send a Group

Topic 7: Create an Appointment in Calendar 
Open Calendar
Create Calendar Entry
Calendar Entry types
Appointment fields
Date and Time entry
Exercise: Create appointment
Delete Calendar Entry
Optional settings
Workday definitions
Exercise: Availability schedule
Conflict checking
Exercise: Conflict checking
Print Calendar
Print Calendar to document
Show Calendars
Day-At-A-Glance Sidebar Application

Topic 8: Schedule a Meeting in Calendar 
Schedule a meeting
Response and Workflow Options
Find Available Times tab
Owner: Save and Send Invitations action button
Owner: Save as Draft action button
Exercise: Schedule a meeting
Participant: Find an invitation
Participant: Respond to an invitation
Automatic invitation handling
Owner: Look for responses to your invitation
Owner: View Invitee Status
Owner: Declined room or resource reservations
Owner: Make changes to scheduled meeting
Participant: Request changes to scheduled meeting
Automatically update meetings with changes
Exercise: Accept a meeting invitation

Topic 9: Track To Do's 
New To Do Entry
Where to find To Do's
Complete a To Do Entry
Delete To Do Entry
Incomplete view
Exercise: Create To Do Entry
Copy into New To Do
Group To Do Entry
Exercise: Group To Do Entry

Topic 10: Make Notebook Entries 
Open Notebook
Create and edit Notebook Entry document
Exercise: Create and edit documents in Notebook
Delete Notebook Entry document
Forward Notebook Entry document
Copy Into New

Topic 11: Chat Using Sametime 
Open Sametime Contacts in the Sidebar
Log in to Sametime
Availability status
Presence awareness in Notes applications
In-context chat with person who is available
Chat window
Exercise: In-context chat
Sametime Contacts List
Add contact
Two-way chat from Sametime Contacts
Exercise: Add contact and chat
Type to find a name

Topic 12: Join a Discussion
Best Practice: Organizational perspective of email and chat
Multi-purpose Discussion applications
Exercise: Open a Discussion application
Views in a Discussion
Main Topic form
View by category
Quickly read documents
Edit and delete documents
Application security
Exercise: Create a Main Topic document
Response documents
Exercise: Create responses
Dual-purpose view twisties
DocLink caveats
Create a Notes Document Link
Exercise: Create Document Link
Move or copy a DocLink icon
Paste DocLink into Sametime Chat window
Link message
Other Discussion application designs