According to the 1999 Computer Reseller News Training Survey, 89% of respondents provide instructor-lead technical training to their customers (78% on-site at customer location and 14% at reseller or other location). Training cost is important to 74% respondents and certification important to only 11%. They said that resellers are most concerned with customizing technical training content to their specific needs. ONLY 11% SAID THAT CERTIFICATION IS IMPORTANT! Here is a summary of their study: And where does training take place? At the customer site, IN A CLASSROOM LEAD BY AN INSTRUCTOR. "Most businesses prefer on-site, in-person training to other methods, including the Internet. The 'personal touch' is still important; businesses feel comfortable having training personnel at hand to immediately answer any training-related questions that might arise. Read the complete survey results at http://www.crn.com/search/display.asp?ArticleID=4711